Refund policy

All sales/transactions are final, unless product is defective or arrives broken. If the defective item is limited production, the item must be returned within 10 days for an exchange.  If the defective item is one-of-a-kind, it must be returned within 10 days and a refund will be issued within 30 days of the date of purchase. When returning an item, it must be in the original packing materials and box to insure safe return and shipped UPS. Contact Piedmont Craftsmen for a return authorization.  Refunds do not include shipping or insurance cost.