Shipping policy

SHIPPING AND PROCESSING CHARGES PER ADDRESS
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, related overhead and other items.

Most purchases are shipped to arrive in your home within 7-10 business days of order receipt; in the event of a delay we will notify you by email. Items ordered together may not arrive in the same box.

TOTALING YOUR ORDER
Merchandise total + delivery and processing charges per address (sent as a quote after completing purchase for merchandise total) + $15.00 per address for rush delivery (if applicable) + insurance + sales tax per delivery address (see “prices and sales tax” below) = total.

DELIVERY AND PROCESSING CHARGES
All products are shipped from Winston-Salem, NC via UPS.  Physical Products are Available for Delivery or Pick-Up. We offer two delivery options:

Pick Up From Gallery: This option is free and items are held for 30 days. After 30 days, the item(s) will be restocked and the original form of payment will be refunded less a 10% restocking fee as outlined in our Restocking Fee Policy.

Shipping: Charges are based on size, weight, fragility, and distance. Select “Ship” during checkout, fill in the ship to address, and complete payment. The total is for the amount of the item itself+taxes and DOES NOT include shipping charges. We will send you a shipping quote to the email entered at checkout and this will be charged separately. Since we have so many unique items we cannot calculate shipping at checkout.

 

RUSH DELIVERY AND PROCESSING For an additional charge of $15.00 per address we can expedite delivery and processing for many items. Orders placed by 1:00 p.m. EST Monday-Wednesday arrive in two business days; orders placed Thursday-Friday arrive on Tuesday. This service is not available for one-of-a-kind items, out of stock items, or items shipped outside of the 48 contiguous states.

 

DAMAGE DURING SHIPPING
If an item arrives damaged through miss handling of the carrier, please notify Piedmont Craftsmen as soon as possible.  Keep all contents from the shipping together, including packing materials, and photograph the damage item if possible.  We will handle the insurance claim with the shipping provider.

 

ORDERS OUTSIDE THE CONTIGUOUS 48 STATES
For orders outside the 48 contiguous states (Alaska, Hawaii and US territories) please call 1.336.725.1516 or send us an email to sales@piedmontcraftsmen.org.  No orders will be shipped outside the US.